Coldwater Creek Reviews
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Clothing items
My recent online shopping experience was a total letdown. I got an email on October 7th confirming my order, but then I was totally left in the dark with no updates. They kept sending me texts pushing more stuff to buy, which just made me more irritated. Some stuff from my order showed up over a week later, but the rest seemed to be lost somewhere. After waiting for two weeks, I finally called customer service for help. We had a long chat with a bunch of verifications, but they couldn't tell me when the rest of my order would show up. So I sadly decided to cancel the rest. But then, of course, one of the items randomly arrived, leaving me even more confused and annoyed. When I tried to return it, I found out that the return code they gave me was no good, making things even more frustrating and disorganized.
Expensive 3-day shipping
I just bought something from this store and decided to go all out with the 3-day shipping. But man, was I let down when it didn't show up on time. It's been a whole 5 days past when it was supposed to arrive, and still no sign of it. I reached out to customer service to see what's up, and all they said was that there were unexpected delays. This isn't the first time I've had problems with their shipping - seems like it happens every time I order something.
Oversized sweater
I got this huge sweater and the company screwed up the shipping address. I reached out to them and we went back and forth for weeks trying to fix it. But they wouldn't give me a full refund because the package went to the wrong place and they didn't want to send it out again. Then they said the sweater wasn't even in stock anymore. Watch out for this company, they blame you and won't give your money back right.
All Season jacket
I ordered an All Season jacket, but man, when it showed up, it was way too big. Instead of giving up on it, I decided to swap it for a smaller size. But, big mistake - I only filled out the form and didn't call the customer service number for a fast exchange. Even though I did everything the form said, my exchange never actually happened. I waited 3 whole weeks and still didn't get the right size. It was frustrating to figure out that just filling out the form wasn't enough - I had to call customer service to fix it. They really gotta update their form and make it clear that you need to call for a quick exchange.
Sweaters purchase
The sweaters I bought from the store were a huge letdown. They didn't fit well at all, and the quality was super low. When I tried to return a couple of them, I found out I had to pay for the return shipping, which was unexpected. The only sweater I kept fell apart after just one wash. The material was so cheap and the stitching was awful, there was a huge hole under the arm and yarn was hanging loose everywhere. For what I paid for those sweaters, I was expecting way better quality and customer service. Needless to say, I won't be buying anything else from that store.
Clothing items
I bought some clothes recently from this store and was pretty bummed to find out that a few things I picked out weren't actually available because they haven't been made yet. Like, why have stuff on the website that's not even ready to ship? Feels kind of like a trick to me. Plus, the cost of shipping and returning things is way too high, which just makes matters worse. When I got in touch with customer service to ask about my order, all they told me was that the items were on back order, even though they were just added to the website.
Two items
I bought some stuff from this company not too long ago, and man was I bummed out with what I got. The prices they’re charging just don’t match up with the quality of their products. It felt like a total rip off if you ask me. When I tried reaching out to customer service to let ‘em know how I felt, they were not willing to budge on the $9.95 return fee and the $12.95 shipping fee. It was pretty obvious they didn’t care about what their customers had to say. I really wish I had looked into this company more before I bought anything, ‘cause their reviews are consistently awful.
Unwanted monthly charge
I'm really bummed out because I got signed up for this rewards program that I didn't even know about. It turns out they've been charging me $14.99 every month without asking me first, and that just doesn't sit right with me. I hardly ever buy anything, so having these charges pop up every month for no reason is getting on my last nerve. Feels like a total rip-off, if you ask me. Watch out, folks - don't let yourself get roped into this mess like I did.
Capris
I ordered a top and matching capris. I told them not to ship either item without the other. They shipped the capris and the matching top was no longer available. I shipped back the capris months ago with a return label and never received my credit. After being a customer for over 15 yrs., I am completely unsatisfied.
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Its good and everything is per
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