All reviews of K. Gorczany
Review about: Outdoor Research
Defective Alti Mitts with "Infinite Guarantee"
Let me tell you about my experience with this brand. So I bought a pair of their Alti Mitts with the so-called "Infinite Guarantee" and man, what a disappointment. After only a couple of years, the gloves got holes where the thumb connects to the rest of the glove, so now they're basically useless. I put in a warranty claim like 5 weeks ago and I've just been getting strung along. They keep telling me it'll be at least another 4 weeks before they can even look at my claim. What kind of guarantee is that? This "Infinite Guarantee" is just a trick to suck people in.