All reviews of K. Terry
Review about: Style Runner
Faulty shoe purchase
The customer service at this online store is a complete joke! I bought a pair of shoes that turned out to be faulty, and it's been a real pain dealing with them. These shoes weren't cheap, so I expected better quality and service. I've reached out to their customer service team multiple times, explaining the issue and even providing documentation from the brand confirming the fault. But all they keep doing is giving me the runaround, insisting I bring the shoes into the store for assessment. Seriously, do they think I have all the time in the world to drive for hours just to show them something that's already been confirmed by the brand itself? It's absolutely ridiculous and unacceptable. I'm so disappointed and frustrated with their lack of care for their customers and their refusal to properly address the problem. Do yourself a favor and steer clear of this place if you value your time and money.