All reviews of Karen McKelvey
Review about: canvasonsale
Photo Puzzle
I ordered a photo puzzle for my Aunt's 95 birthday. She loves doing puzzles. The puzzle was of her great grandson who just turned 3 months. Due to Covid-19 she has not been able to see him. Very disappointed in the quality of the material used. Puzzle pieces are extremely thin thus the puzzle won't even stay together. The colors of the photo are very faded and you can see the outline of each puzzle piece. I contacted CanvasOnSale via phone. I asked the woman I spoke to if they have received prior complaints similar to this. She responded "we don't get many folks ordering the photo puzzles". She instructed me to follow up with an email. Of which I did. Even included a photo. By the way was not easy to obtain. Mu aunt resides in a nursing home over 500 miles from me. She had to get one of the workers to take a photo of their phone and send to me. I got this long email response back. Bottom line, due to Covid-19 I can not return it. So that they can validate the refund, they want her to destroy the gift and sent a photo of the destroyed item back to them via email. Never have I experienced such poor customer service. I WILL NEVER ORDER FROM Canvas On Sale again and highly reommenced you do not either.