canvasonsale Reviews

: 7
43% Would buy here again

Spotlight: What are our customers saying?
Write a review

D
Darlene Beverly
I purchased a groupon for a 16×12 canvas print. The shipment was fast but the shipping cost is a little pricey. I love the canvas print but what I recieved was an 8×10 canvas. I'm really disappoint...Read on
A
Angela Brand
I ordered a 40 x 30 canvas print. It came back with a 4 inch White boarder across the top. The photo was not pulled through to the edge like the other three sides. I made sure that I reviewed the p...Read on
A
Allyson Ward
I excitedly ordered 4 large canvas prints. All 4 were printed sideways, with large black edges where the picture should have been. I asked for reprints after showing the poor craftsmanship to only ...Read on
D
Dawn Hunt
Ordered 2 Canvas for christmas has not received yet- it’s almost Feb 2021 smhRead on
S
Salena Young
I purchase a groupon for a small fleece blanket. I then paid 15 in shipping which I thought was a bit high but I am ok with paying for a good product. I was so excited to check the status and see i...Read on

All reviews (7)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Canvas Print 16×12

    I purchased a groupon for a 16×12 canvas print. The shipment was fast but the shipping cost is a little pricey. I love the canvas print but what I recieved was an 8×10 canvas. I'm really disappointed about this, especially by it being my 1st time ordering from this site.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    40 x 30 Canvas - Fiasco

    I ordered a 40 x 30 canvas print. It came back with a 4 inch White boarder across the top. The photo was not pulled through to the edge like the other three sides. I made sure that I reviewed the photo before I submitted it as who wants a white boarder across the top of a photo? I asked them to fix it and they refused. I would show you a picture of the final product so that everyone could see the fiasco that I received but there is not a place to do so. Beware of ordering from here. They will not take care of you.

    I should have learned my lesson from previous experience.
    Bought another Groupon Voucher for 12x16....Willits let me select that ...NO
    I have spent over 2 hrs. Selecting and editing photo,accessing site Many times to upload for that size ...to No avail.
    I will ask for a Groupon trade and use
    Canvas On Demand instead...no problems with them, and nicer finished frame in back !@!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    4 Large Canvas Prints

    I excitedly ordered 4 large canvas prints. All 4 were printed sideways, with large black edges where the picture should have been. I asked for reprints after showing the poor craftsmanship to only receive prints that were not only worse, but the corners were all worn down to white during shipping. If you dare, then don't order a reprint when it turns out laughable.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    20x16. 16x12

    Ordered 2 Canvas for christmas has not received yet- it’s almost Feb 2021 smh


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Photo fleece blanket

    I purchase a groupon for a small fleece blanket. I then paid 15 in shipping which I thought was a bit high but I am ok with paying for a good product. I was so excited to check the status and see it has been delivered! Though an email when it was delivered would've been an added bonus. When I unwrapped the so called fleece blanket ones shocked. The blanket was felt... not fleece. The picture was darker than what was submitted but I could've looked past that. I can't get over that they are advertising these blankets as fleece. The fact that Groupon told me they normally charge $84 FOR A PIECE OF FELT is ridiculous to me
    I reached out to the company and had a quick response time. This was their response...

    We would like to offer you a refund however, to avoid further shipping costs for you and for us, and also to stay environmental friendly, there is no need to send the package back to us.

    Instead, we kindly ask you to take a sharp object and to make a cut through the canvas, blanket or other photo gift product. If you cannot make a cut through your item(such as with a mug or phone case), please destroy it in any other form like using a permanent marker to scribble on the item (enough to deem it unusable) or scratching the surface with a sharp object.

    So that we can validate the refund, please take a picture of the destroyed item and send it to us, as an email attachment.

    Once you do this, we will be able to process your refund.

    So the company wants to state they are "environmentally friendly" but want the subpar product destroyed. I understand the reasoning on why they would do this sometimes so they don't get taken advantage of.. but all I paid for was shipping.

    I let the company know I would eat the 15 and donate the blanket to an animal shelter.

    Save your money.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Photo Puzzle

    I ordered a photo puzzle for my Aunt's 95 birthday. She loves doing puzzles. The puzzle was of her great grandson who just turned 3 months. Due to Covid-19 she has not been able to see him. Very disappointed in the quality of the material used. Puzzle pieces are extremely thin thus the puzzle won't even stay together. The colors of the photo are very faded and you can see the outline of each puzzle piece. I contacted CanvasOnSale via phone. I asked the woman I spoke to if they have received prior complaints similar to this. She responded "we don't get many folks ordering the photo puzzles". She instructed me to follow up with an email. Of which I did. Even included a photo. By the way was not easy to obtain. Mu aunt resides in a nursing home over 500 miles from me. She had to get one of the workers to take a photo of their phone and send to me. I got this long email response back. Bottom line, due to Covid-19 I can not return it. So that they can validate the refund, they want her to destroy the gift and sent a photo of the destroyed item back to them via email. Never have I experienced such poor customer service. I WILL NEVER ORDER FROM Canvas On Sale again and highly reommenced you do not either.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    39 canvas prints

    Terrible customer service - they don’t have the decency to contact me. I ordered 30 canvas prints - 30! On their ordering site you have to select the size for each one. I mistakenly ordered one with the wrong size, which resulted in being charged $35 extra dollars for the wrong size. A good company would have contacted me to ask if I had made an error. I emailed them that it was my mistake, but asked if the would compensate me and send me the correct size, their reply was that I ordered it wrong, basically, too bad. I sent a 2nd email to try again and found that they blocked my email! I called twice and was on hold for more than an hour each time before I finally hung up. Don’t order from them!


Others also viewed