All reviews of Kathi Swartzwelder
Review about: Enterprise Car Rental
Rented GMC terrain
Specifically told them I had to have an SUV about the same size as my Tuscon because he can only get in the SUV from the hatch. He will not go in a car or in a door. He was abused before I got him and he has a lot of issues. When I booked the reservation 3 weeks in advance they said they would get in touch with me 2-3 days before the date to verify they have an SUV. No one called me and they were closed and unable to be reached because they were closed for New Years, early Thurs,and not open Fri,Sat ,and Sun. My reservation was for 9am Mon. The repair shop they were to meet me at was 48 min away.When I called enterprise when they opened at 8, they only had a car for me.I had to reschedule everything.No apology or anything. When I finally got the SUV rental I looked it over and it was wet from a morning drizzle. I did not notice a small chip in windshield until I drove it home. I called them right away to tell them and they said I had to pay to fix it. They fought with me and said they were "sorry" but there was no notation of a chip before. I will NEVER use enterprise again.