All reviews of Kayla A
Review about: Belong Home
Application
APPLICANTS BEWARE!
Belong has been the worst, most unorganized and unresponsive company to deal with. We toured a home on Friday 11/17 (we were the first people to tour since it was a new listing) and ran home to complete the application a hour later. We were told applications would be screened and considered in the order they were received. The payment screen was having issues, we tried a combined 9 times over the course of 3 days. A live chat agent confirmed that our application was received, but no payment yet and he requested someone to reach out to me. Monday morning rolls around and I see one of my payments was processed. Great, I sent a 5th follow up email to the representative who followed up after the tour, Marie, asking where we are in the process and if everything looks good on their end. No response still. I went to live chat, and a representative told us our payments were received and process and applications were complete and that Marie would be following up ASAP. By Tuesday morning I see my card was actually charged 3 times and we still haven’t heard anything so I follow up again. No response. Finally my partner gets an email from Vincent saying that our applications were incomplete due to missing photos of our ID’s and a lease has been sent out to another party.
The application does not ask you to upload an ID (go through the process and look for yourself). We were told multiple times that our applications were received, paid and to sit tight and wait for a follow up. I emailed a total of 6 times without receiving a response from anyone, called a countless number of times (none of which were answered) and have live chatted with someone every single day since submitting our application, someone should’ve told us our application was “incomplete”. As someone with a property management background, this has been an incredibly frustrating and upsetting experience and I would NEVER recommend renting with Belong Home. If this is how disorganized and non-communicative they are just in the application process, I can’t imagine actually being a tenant. Belong Home, do better and reevaluate your business practices and perhaps hire people to actually respond to those trying to give you money and apply for your homes. And refund me the 4 application fees you charged my card for.