All reviews of Kelly Powell
Review about: ZAPAKA
White Appliques Dress
I ordered a dress and paid for express shipping so that it could be worn to an event four weeks later. Total purchase price was $108 USD. The website indicated that the dress would arrive in about a week or week and a half with normal shipping. The dress arrived three weeks later. The dress was pretty and looked like the picture. I took measurements and compared it to the size chart before I ordered it, but it didn't fit and we needed a larger size. It took so long for the dress to arrive that I just needed to return it since it arrived 3 days before my daughter needed to wear it. I was informed that the only warehouse accepting returns is in China. I brought the dress to a UPS store in the US and the shipping cost to return the item, which was in a plastic envelope and weighed just over a pound, was $160 USD. Postal service return was $58, and FedEx and DHL were $110 - $130. I contacted Zapaka and asked for a different return location and they said that China is the only warehouse accepting returns. They said that I could keep the dress and offered a 20% refund. I haven't seen the refund yet, but I won't be shopping here again. I also asked for a refund on the express shipping since it took 3 weeks, and they are still checking on that.
I have had the same experience as you. The returns are a SCAM!! They did not ship it in time to me either. I'll definitely ask for the 20% back and I'll also ask about the expedited shipping cost, thanks for that idea!