All reviews of Kimberly Johnston
Review about: Himiway
TWO step-thru Cruisers
After 3 months waiting for delivery, one of the bikes works fine, the other has had NOTHING but PROBLEMS with the throttle. You CANNOT contact ANYONE except via email. MONTHS of emails with instructions to perform “tests” that should be done by a real bike mechanic. From June 30 until now - sent videos and have tried every suggestion only to have them send a new throttle - with zero instructions of how to replace. But that STILL did not fix it. The throttle works 20% of the time. Very dangerous and not very fun riding like this. Now they have US “testing” the controller, and problem still not resolved. Asked for a real person to call us. No calls. Called and left message with them. Still, no calls. We are FED UP with the TERRIBLE CUSTOMER SERVICE, especially when we have seen where others have been sent to bike shops to resolve them. Enough is enough!! They have made what is a great product not worth the hassle????
Hi Kimberly.
I also am unfortunate unsatisfied Himiway customer. I have one of their Himiway Cruisers and I agree with your findings about Himiway as I too have unfortunately and unnecessarily had increasing inconveniences imposed by Himiway.
I purchased my Himiway Cruiser from a local dealer where I live. And it definitely appears to seem that Himiway has no trouble selling and getting the consumers (us) money, but then when it comes to virtually anything else even via phone to their alleged customer service according to and stated on their website (which I was just informed by the Lady that answered Himiway customer service that she said she is only a freelancer for Himiway after constantly trying to push to have me email Himiway. I even asked her what was the point of Himiway having a customer service number if always just telling consumers to contact Himiway via email.
I have searched (as so many others have also) online and have found Numerous reviews, comments and/or stories of many other unhappy, very inconvenienced, unsatisfied, frustrated and aggravated and/or mislead consumers that have purchased from Himiway only to result in unnecessary anxiety caused by Himiway interactions and experiences.
I am even curious as to whether or not there are many reviews online that have been bought and paid for (hence not even genuine) also maybe even cherry picked (meaning only picking and choosing what is to be advertised and/or shown etc.
I have even spoke to one dealer of resources and size that mentioned about him ordering from Himiway only to be concerned as to whether or not him as a dealer for Himiway would only receive defected product(s) only to have to send the defected part(s) back to Himiway (long process to say the least) to hopefully get one that worked and was not defected, having problems etc.
Furthermore it seems to be as if the Himiway dealers (of which naturally whomever is applicable of course) have or share no responsibility by just passing the buck (expression of saying) onto Himiway and/or manufacturer etc. as to avoid any conflict or responsibility for themselves..yet they full knowing still continue to sell, push, advertise (make money) for and from Himiway products etc. (even at the Consumers expense and inconvenience) as to make their profitability grow.
***Can lead to the wandering of how they (Himiway and Himiway Dealer(s)) as human beings are able to sleep at night and how they can continue to spend the money that they make from all of this knowing that it is wrong.
P.S. It is right and correct Kimberly and for you to share your findings and experiences about Himiway and therefore expose the wrongness of Himiway and Dealer(s) business practices.
ALSO Note directly from the FTC Federal Trade Commission website:
The FTC enforces federal consumer protection laws that prevent fraud, deception and unfair business practices.
(Would insert the FTC website link, but this site does not allow links to be posted. Feel free to go to the FTC website and you can see for yourself.)
Kimberly from one Human to another Human.. You are Not alone, as many have and still are having these and even worse experiences dealing with Himiway and Himway dealers that this information and grievous experiences is applicable to.
NOTE: This does Not apply to all Himway dealers, as surely there are Himiway dealers that are good and honest, possess integrity and show actions and perform good actions to demonstrate their desire to do good and operate ethically, morally and legally.
And to ALL the Good Himiway dealers.. Thank You.