All reviews of KRM
Review about: Cettire
Ordered bag in one colour Got sent it in another colour Avoid Cettrie at all cost
Ordered bag in one colour. Got sent the bag in another colour. Their website says they don’t do exchanges, only refund on return of goods less a fee. Twice I explained in detail, together with links to my order etc that they had failed to actually select and dispatch the bag in the colour that I had ordered. I expresslysaid I expect full refund given error was theirs. And they finally admitted in email that the error was theirs and asked if I wanted an exchange, despite that their ... FAQs says they don’t off et exchanges. I declined to allow them to ... it up again. Took 3 weeks but finally got refund but less about AUD$32! I know it’s not much money but the cheek of these cretins to charge a customer a handling fee all because they cannot organise to do the simplest task correctly. Infuriatingly bad customer service and appalling attitudes. Avoid Cettrie at all cost.