All reviews of L. Cartwright
Review about: Alamo Car Rental
Pre-booked rental car from Anaheim branch
I reserved a rental car from a specific branch in advance and I was really disappointed with how I was treated. Even though I had all the necessary paperwork - a US passport and a UK driver's license - the person working there wouldn't give me the car, saying that my documents didn't match up. I tried to explain that I'm an American living overseas and it can be tough to get certain paperwork, but they wouldn't listen or help me at all. Even the manager there agreed with them, saying it was the company's rule. It was frustrating and left me stuck without a car, even though I had made a reservation through a well-known site. It's not cool to face that kind of inflexibility and lack of understanding, especially from a rental car company. I don't recommend using them if you want reliable and friendly service.