All reviews of Lenny Kihn
Review about: Contiki
Trip cancellation and refund issues
Man, my experience with this company was a major letdown. I booked a trip with them, but then it got canceled because of some unexpected stuff. Their rules said I should get a full refund, but it took them more than three months of going back and forth to give me only a partial refund in the form of a voucher. I had to threaten to bring in my credit card company and talk about legal action before they finally gave me some more money back, but I was still not happy about how they handled everything. In the end, I had to get my credit card company involved to get a full refund. I've taken more than 20 trips with these guys and as a loyal customer, I'm really let down by how they dealt with this whole situation.