All reviews of Lera Fadel
Review about: Karen Millen
Faulty jacket purchase
I bought a jacket from this brand recently and unfortunately, it had a problem with the top pocket when it arrived. The stitching was off and the material inside was fraying. Even though there was an issue, I really liked how the jacket looked and fit. Because of some transportation issues, I couldn't return the jacket for about 5 days. So instead of dealing with that, I fixed the pocket myself and let Customer Service know about the problem. To my surprise, they got back to me quickly even over a holiday weekend. Aisha from Customer Service was super helpful and offered to send me a new jacket. But I had already fixed the pocket so I decided to just keep the original one. Aisha even gave me an extra discount as an apology for the jacket's condition, which I thought was nice. Overall, my experience with Customer Service was easy and hassle-free, all thanks to Aisha's quick responses and willingness to help me out.