All reviews of Lexi Collins
Review about: Kipling
Spinner wheel broke after 3 uses
I had a big issue with Kipling UK customer service! My large suitcase had a spinner wheel break after just a few uses. When I called customer service in the UK, I couldn't believe how little they seemed to care. They said they couldn't send me a replacement wheel because of company rules against sending out parts. Instead, they wanted me to send the whole case to Poland for a repair, which would cost me four times more than just fixing the wheel. This policy is not only a hassle but also bad for the environment. It's disappointing that Kipling UK doesn't seem to value their loyal customers or consider the impact of their decisions. I definitely won't be buying from them again, and I hope others think twice about supporting a company with such poor customer service practices.