Kipling - Overall Rating based on 23 reviews
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Customized bag purchase
My experience with this company has been a total nightmare. I ordered a customized bag and right from the start, things were a mess. The email confirming my order didn't even mention my customization, so I had no idea if they got it right. Then, to make it worse, I got the wrong bag just 9 hours later, and the customization was all wrong too. When I contacted customer service and sent the pictures they asked for, I heard nothing back for 9 days, even though they said they'd get back to me in 2-4 days. Dealing with the customer service reps was a total pain, they were so unhelpful online and on the phone until I insisted on speaking to a supervisor. Even the live chat on their site was useless, it kicked me out after just 5 minutes of waiting for a response. The whole process was super slow, from processing to getting a refund, and they blamed it on being short-staffed. It's been a week since I sent back the wrong bag, but I still haven't gotten my money back.
Personalized backpack purchase
I bought a backpack with my name "Mammogram" on it from this company, but when I got it, another name, "Danielle," was there by mistake. The backpack itself was good quality, but the wrong name was a letdown. I called customer service and talked to Whitney, who told me to email photos of the mix-up. I did that right away, along with my order number, asking for a new backpack with the right name. However, the email I got back said that personalized orders are final and they couldn't do a return or exchange. I was pretty bummed that they didn't try to fix their mistake.
Spinner wheel broke after 3 uses
I had a big issue with Kipling UK customer service! My large suitcase had a spinner wheel break after just a few uses. When I called customer service in the UK, I couldn't believe how little they seemed to care. They said they couldn't send me a replacement wheel because of company rules against sending out parts. Instead, they wanted me to send the whole case to Poland for a repair, which would cost me four times more than just fixing the wheel. This policy is not only a hassle but also bad for the environment. It's disappointing that Kipling UK doesn't seem to value their loyal customers or consider the impact of their decisions. I definitely won't be buying from them again, and I hope others think twice about supporting a company with such poor customer service practices.
Bag missing metal key chain
My bag from this store doesn't have the metal keychain I really wanted. I was bummed out when I noticed it was missing! Now my bag just doesn't look the same without it. I wish they offered the metal keychains for sale separately so I could get a new one to hang on my bag.
defective product
I bought something from this place not too long ago, but it turned out to be defective. When I reached out to customer service to try and get some help, they were really unprofessional and not helpful at all. The people I talked to didn't take me seriously and didn't even try to come up with a solution. Overall, I was really disappointed with the customer service I received.
5 colorful and durable bags
Oh my gosh, we just got 5 bags from Kipling and they are all amazing! I got this really cool violet sling bag, my mom got a big tote bag with a funky print, my sister got a cute pink tote bag, and my son is loving his red backpack. We love the colors, the style, and how durable these bags are! We used to buy them from a friend in the US and have them shipped all the way to the Philippines.
Handbag
I'm really upset about the service I got from this company. I ordered a handbag, paid for it without any problems, but then got an email saying my order was cancelled because of payment issues. I was so surprised because I saw the charge on my credit card already. Customer service didn't help at all, they were not sorry and didn't fix the problem. I won't be buying from this company again.
Black backpack purchase
I had such a terrible experience with this company! Their customer service skills are seriously lacking, and instead of actually fulfilling orders, they just make false accusations against customers. The backpack I bought was super low quality, made with really cheap materials. It's clear that all they care about is making money, not actually providing a decent product or service. I would definitely caution any potential buyers to steer clear of this place.
Legit Best Customer Service
I was having an issue with my order, so I called customer service to get it fixed. Let me tell you, Mary was amazing! She totally saved the day. Best customer service experience I've ever had, for real.
Kipling bag
Although the Kipling bag is great overall, I have to say I was disappointed by the quality of the wheels. The bag itself is strong and well-constructed, but the wheels don't quite measure up. They seem flimsy and cheap compared to the rest of the bag. The design looks like an old bike wheel with a tube, not really what you want in a wheeled bag. The outer layers of the wheels wear out fast, making it tough to roll the bag smoothly. The inner wheels are a little better, but they still make the bag noisy and hard to move around. All in all, I'd give the wheels of the Kipling bag a three out of five, tops.
Recent Rewards Program Issue
I recently had a really bad experience with the rewards program at the store. I've been shopping there for a really long time and I always counted on the rewards system to give me some perks for my purchases. But towards the end of last year, I ran into a big problem - the system just wouldn't work for me. No matter what I did, I couldn't access my rewards points or account. I even tried different browsers, but all I got was a scary warning that the website wasn't safe. I was so frustrated that I reached out to customer service for help, only to be told they couldn't find my account. It was a major letdown and annoyance, especially since I've been a loyal customer for so long. It took so many tries and emails just to get a response, and forget about actually getting a solution to my problem. They really dropped the ball in addressing customer issues, and it was all just really disappointing. I really hope they step up their game with their systems and customer service so this doesn't happen again in the future.
A missing item in my shipment
I'm just shocked by the terrible customer service I got from this company. I ordered something and it came without a key part. I tried emailing multiple times but got no response or solution. I even tried the live chat, but they were rude and unhelpful. It's crazy to me that a company can treat their customers like that and not own up to their mistakes.
Bought gold backpack
I got this gold backpack from this store and man, it was a huge disappointment. First of all, the website is a mess, so hard to find anything. I tried using the live chat for some help, but it always said chat was closed. When I emailed them, the person who got back to me couldn't even locate my order. And get this, I paid extra for overnight delivery but now it says it won't be here until Monday. What a rip-off! Super annoyed, definitely not going to shop here again.
Travel backpack
I just ordered a travel backpack and man, I gotta say, it was a major letdown. The ordering part went pretty smoothly, but then it took over a week for the thing to show up in the USA. Super frustrating because I was counting on having that backpack for my upcoming trip. On top of that, the service was meh - no updates or notifications about the delay. And the price? Kinda steep compared to other backpacks out there. All in all, not happy with my experience and probably won't be buying from them again.
Durable backpack
The backpack I got from this place is seriously the toughest one I've ever had. I've had it for years and it's still going strong, even after all the tossing around and packing it with heavy stuff every day. The only downside is that the color has faded a bit, but hey, I'll take that any day for a bag that never gives up.
Personalized backpack order
I ordered a personalized backpack, but got the wrong one - a cheaper version. I reached out to customer service to fix it, but it took a bunch of calls just to get them to send me a return label. The reps kept giving me false hope and wrong info. After a ton of calls, they told me the backpack I wanted was out of stock, yet they still hadn't given me my money back. I'm really let down by this shady company.
Late delivery
I ordered something and it seriously took forever to get to me. When I tried to get a refund, the customer service folks were super rude and not helpful in the slightest. They didn't even stick to their own policies! It was hands down the worst experience I've ever had.
Kipling bag
My Kipling bag was such a letdown right from the get-go. The inside pocket broke just a week after I started using it, so keeping my stuff organized became a hassle. The strap lost its padding way too fast, and boy did my shoulder ache from all that rubbing. To top it off, the bag couldn't even fit all my school books and binders, which was a real pain. Luckily, I switched to a Jansport bag and it fits everything perfectly. I wouldn't suggest getting a Kipling bag after dealing with all its durability and functionality issues.
Kipling handbags
Kipling handbags offer the perfect blend of style and functionality. With a wide variety of designs to choose from, they cater to all occasions. The quality and durability of these bags are impressive, making them reliable companions for daily use. Kipling's commitment to enhancing mobility and adding personalization options sets them apart. Overall, Kipling handbags are a fashionable and practical choice that complements any lifestyle.
handbag
I recently purchased a Kipling handbag and I am extremely satisfied with my purchase. The handbag is not only stylish, but also high-quality and practical. The design of the bag truly reflects the company's mission of enabling people to live an effervescent and colorful life. The shipping was prompt and the customer service was excellent. I would definitely recommend Kipling to anyone in the market for a new handbag. Keep up the great work!
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