All reviews of Lonnie Waters
Review about: Enterprise Car Rental
Van Rental Experience
This rental experience was a complete disaster! We rented a van to move some furniture, paid with our card, got a confirmation email, and showed up at the scheduled time to pick it up, only to be told they were canceling our reservation because we used a virtual card that they supposedly don't accept. They had already charged us and hadn't refunded the money yet. The receptionist had the nerve to say it wasn't their responsibility to inform us, even though they clearly stated on their website and confirmation email that they would contact us 24 hours prior to confirm details. And let me tell you, that receptionist was incredibly rude and unhelpful, not caring at all about the inconvenience they were causing us. We asked her to cancel the reservation so we could book another one with a physical card right then and there, but she flat out said no. As if that wasn't bad enough, they offered the same van to another customer, who initially declined but then saw it available on their website for a higher price. We had to file a complaint and ended up finding another van to rent at a higher price due to the urgency.