All reviews of Lorena Ledner
Review about: 1StopLighting
Refund request
I recently had a frustrating time trying to get a refund for a replacement item that was on backorder. The website was a mess, couldn't find a way to reach customer service at all. Thankfully, I finally got a hold of Ana from customer service, she and her boss helped me out and got me my refund. They were really nice and even apologized for the hassle I went through. Despite this mess, I might still shop here again because they have a lot of good stuff at good prices. It would be a good idea for the company to work on their customer service accessibility though, make it easier for customers to contact them by email or phone.