All reviews of Lorenzo Boyer
Review about: Leroy Merlin
Self-checkout incident
I had a really bad time at that place because the security and employees were so rude. My husband was waiting in line to pay for our stuff while I quickly went to the self-checkout to use the bathroom. But as soon as I tried to leave without buying anything, a security guard and an employee stopped me and started scolding me. I thought it was really rude and unnecessary for them to treat me like that. It made me feel super unwelcome and uncomfortable there. I talked to the Manager about what happened, but they didn't say sorry or even acknowledge that their staff did anything wrong. It was pretty obvious that the whole store needs better customer service training.