All reviews of M Ho
Review about: Alisa
Clothing
I ordered two tops the first time from this store. It took more shipping time than expected. Their customer service took a long time to reply. One of the tops I received is totally different from what I ordered. I contacted the customer service to complain & requested them sending me the correct item as I bought it for my holiday party. CS said I have to return the item at my own expense to get the refund & tried to convince me not to as they said it may cost me US$50 shipping vs I paid $28.50 for the missing top. They offered me a few $ of partial refund & a few $ store credit for my next purchase provided I still have to return the wrong item on my own expense. We went back & forth a few times as I said I am going to dispute the charge on my credit card as I think it’s a fraud to not refunding me. They brought up their return policy time after time against my claim. If I were the person who ordered the wrong item/wrong size etc., I’m convinced that I should comply with their return policy but if they just send me something & asked me to accept the way it is, why should I follow the policy as it’s not my fault? No matter what my rationale is, CS just sent me the same reply as if it’s a self generated verbiage.
Conclusion: this business doesn’t care about their customers, never admit their mistakes. It’s a fraud as I’m not sure how many of their customers have my same experience. NEVER BUY from Alisastyle if you don’t want to feel sorry!