All reviews of M. Homenick
Review about: Zales
Ring repair experience
I recently got my ring fixed at the store. They told me it would take two weeks, but it ended up taking almost two months. The ring guard was all messed up, and the whole thing was a total nightmare. But this guy, James, who worked there was amazing. He kept me updated and did his best to calm me down, even when the news was bad. He made sure to let me know he was doing everything he could to fix the problem, and he did. His communication and how much he cared about the customer really showed throughout the entire process. I've been in customer service for almost thirty years, and let me tell you, James is truly exceptional at what he does. It was a relief to have someone like him handling everything. In the end, the result was worth the long wait.