All reviews of Malcolm Bergstrom
Review about: Agent Provocateur
Online purchase, no return policy
When I made an online purchase, I didn't realize that there was a no return policy for sale items, which was really frustrating. I double-checked the size chart and chose the right size, but when the items arrived, they were too small by 1-2 sizes. I tried to return or exchange them, but the company doesn't give refunds for sale items or allow exchanges for the right size or even offer store credit. This lack of flexibility and customer service is disappointing and makes it hard for customers to shop online with confidence. And the quality seems to have gone downhill compared to before, with prices similar to Victoria's Secret but more expensive. Honestly, I wouldn't recommend buying from this brand online because of these issues and the extra annoyance of a $15 return label fee.