All reviews of Marian Graham
Review about: HotelWiz
Unhelpful customer service
I had a really bad time dealing with this company. I tried to cancel my reservation on time, following their policy, but the customer service person I spoke to was super rude and not helpful at all. They just told me to call the hotel myself and get a cancellation number. But when I did that, the hotel said that wasn't how cancellations through a third-party booking agency worked. It was all so frustrating and confusing, and I felt like I was being scammed and taken advantage of.