HotelWiz - Overall Rating based on 28 reviews
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Reservation booking experience
My experience booking a reservation with this company started off pretty smoothly. I was able to book a hotel without any issues. However, shortly after I confirmed my reservation, I got a call from someone who claimed to be from customer service. They said my payment didn't go through, even though I saw the charge on my account. They asked me to download some sketchy software for access to my personal info. Luckily, I didn't fall for it and hung up. I checked with the hotel and my reservation was legit, but the whole thing made me feel uneasy about the website's security. I won't use this service again.
Issue with booking and billing
I had a major issue with booking and billing at this hotel. They ended up charging me twice and when I reached out to the hotel, they told me it was no big deal and that the booking website would take care of it. But guess what? Nothing was resolved! I attempted to get in touch with customer service but never received a response. It's like they're trying to rip me off!
Room booking rates
The prices to book a room were pretty good, but I was kind of let down by the fact that there wasn't much info about the room itself. It would've been nice to know more about what kind of perks, size, and setup the room had before making the reservation. Not knowing much beforehand made me feel unsure about what I was getting myself into.
Fraudulent website, no refund received
This website is such a scam, I wouldn't recommend booking anything with them. I followed their policy and canceled my booking, but it's been 2 months and I still haven't received my refund. They don't even bother responding to any of my messages, and their customer service might as well not exist. Just a heads up, better steer clear of this website.
Search online for a hotel
So, I was looking online for hotels and came across one that wasn't too pricey. When I clicked on the link, it took me to the hotel's website. I used my card to pay in dollars and surprisingly there was no bank verification required ?. The charge went through immediately, but then I was stuck on a loading screen forever... I was freaking out until I finally got a text and email to confirm my reservation. Whew, what a relief! Turns out, the room was actually booked ?.
Last-minute hotel booking
I had to find a hotel really last minute before my flight and luckily stumbled upon this website on Google. At first, I was a bit worried it could be sketchy, but it turned out to be legit! The prices were much lower than if I booked directly with the hotel, which was great. Right after booking, I called the hotel to double-check my reservation and everything was good to go. When I was checking out, there was a small hiccup where I had to confirm my country of residence and the price changed a bit, but it wasn't a big deal. We had to pay a little extra fee at check-in, but it wasn't too bad considering the hotel was the most affordable option with a free airport shuttle. The best part was getting a confirmation text with a link that allowed me to resend the confirmation email and even update my email address - really convenient!
Recent booking at an online hotel reservation platform
I just used this online hotel reservation platform and it was super efficient! I got a confirmation super quick, only a few hours after booking. The whole thing went really smoothly and was stress-free, which made the whole experience really nice. I'd totally suggest this platform to anyone needing to book a place to stay.
Unhelpful customer service
I had a really bad time dealing with this company. I tried to cancel my reservation on time, following their policy, but the customer service person I spoke to was super rude and not helpful at all. They just told me to call the hotel myself and get a cancellation number. But when I did that, the hotel said that wasn't how cancellations through a third-party booking agency worked. It was all so frustrating and confusing, and I felt like I was being scammed and taken advantage of.
Unpleasant experience
My recent experience with this place was a total letdown. I booked a room with them and ran into a bunch of problems. They didn't give me the room I asked for, and they charged me extra for stuff I didn't even use. When I tried to talk to their customer service about it, they were no help at all. I left feeling super annoyed and unsatisfied.
Hotel stay at a Baymont hotel
I had a pretty terrible experience with the hotel I booked on this platform. The room they gave me wasn't great - it had plumbing problems and I even found some evidence of bed bugs. When I tried to talk to the hotel staff about it, they just said that the terms and conditions were nonrefundable. I felt really stuck and like I got ripped off. It was just really frustrating and disheartening all around.
Money-saving travel booking
I've seen some people calling this site a scam in the reviews, but I went ahead and booked my hotel through them anyway. I'm really happy I did because I saved almost $200 on my stay! Everything went smoothly, and my reservation was all good. If you're unsure about using this site because of the scam claims, I'd say give it a shot before judging. In my opinion, it's a great way to save some cash on travel accommodations.
Reservation cancellation drama
It's such a scam! They'll take your money, promise you an amazing deal on a room, and then bam! Out of nowhere, they'll hit you with the news that the hotel can't honor the price. Don't be fooled by their tricks and end up having your vacation ruined right at the last second.
Family-owned hotel in peaceful and safe area
I recently stayed at this hotel that's run by a family. It's located in a nice and safe area, and the vibe there is totally family-friendly. It's super chill and peaceful, perfect for taking care of yourself and just being yourself. It's a great spot to kick back and relax, knowing you're safe and secure. The staff is really nice and helpful, which made my stay even better. I definitely suggest this hotel to anyone wanting a quiet and family-oriented place to stay in the area.
Reservation at a hotel
My experience trying to make a reservation at this hotel was just so frustrating. I went through all the steps to book a room, but when I got there, they said they didn't have my reservation. It was a huge hassle trying to find somewhere else to stay last minute, and it really let me down. I felt like I got ripped off, and I think this hotel needs to face some consequences for their shady business practices.
False advertising
I saw this really good deal and thought "Wow, I should check it out!". But when I tried to get it, they told me it was expired even though it was still on the website. It felt like a total scam, like they just wanted to grab my credit card info or something.
Reservation Scam in Vangvieng Laos
I had a really bad experience with a reservation I made in Vangvieng Laos. When I got to the hotel, they said they had no record of my booking because it wasn't under my name. I was left without a place to stay and out a bunch of money. I had to rush to find a different hotel, which was a waste of time and money. It was even more frustrating that there wasn't a phone number on the confirmation for me to call the hotel. The whole thing felt like a scam, and I want to remind people to always double-check their reservations before they travel.
Hotel booking
I just booked a hotel on this website and man, it was a mess. No confirmation number, couldn't make changes or get a refund. The lack of communication and help was super frustrating. I feel like I got played. Don't use this site, it's sketchy. Just a heads up.
Booking experience was disappointing
My experience with that booking website was a total letdown. I thought I had my reservation all set, but turns out it was all a scam. The info they gave me was completely bogus, and I ended up losing my money with nothing to show for it. Save yourself the trouble and steer clear of this website if you're thinking about making a reservation.
Double charged for June reservation
After I contacted Master Card for help, Ken over at HotelWiz didn't do anything to fix the mistake of double charging me. I had to wait for 90 days with no progress at all. Ken said he wanted to assist, but he turned out to be untrustworthy, dishonest, and afraid to handle the situation. I recommend avoiding this company completely, they're absolutely useless.
Non-refundable hotel room reservation
I recently booked a hotel room through HotelWiz that was non-refundable. Then my flight got canceled, and I couldn't make it to my destination. I called the hotel (Vdara) directly, but they said they couldn't refund me because of the booking terms. So, I contacted HotelWiz, not expecting much since it was a non-refundable reservation. But, surprisingly, HotelWiz actually gave me a refund! I was really impressed by their customer service and how they understood my situation. Because of this experience, I would definitely use HotelWiz again in the future.
Review with most votes
Hotel reservation
I made a hotel reservation that was billed the day I made my reservation about a week for the reservation. When I arrived at the hotel the reservation was never made and the ho... Read onBy: Dennis