All reviews of R. Beier
Review about: HotelWiz
Non-refundable hotel room reservation
I recently booked a hotel room through HotelWiz that was non-refundable. Then my flight got canceled, and I couldn't make it to my destination. I called the hotel (Vdara) directly, but they said they couldn't refund me because of the booking terms. So, I contacted HotelWiz, not expecting much since it was a non-refundable reservation. But, surprisingly, HotelWiz actually gave me a refund! I was really impressed by their customer service and how they understood my situation. Because of this experience, I would definitely use HotelWiz again in the future.