All reviews of Mathew Schaden
Review about: Brussels Airlines
Business class flight from Singapore to Brussels via Frankfurt canceled due to schedule change.
The Business class flight I had booked from Singapore to Brussels with a layover in Frankfurt was unexpectedly canceled due to a schedule change made by the airline. Unfortunately, Brussels Airlines did not offer to rebook my flight or provide information on alternative routes. I was left in the dark regarding whether there was an option for a partial refund or if taking a train from Frankfurt was a possibility. The e-mail communication I received was poorly worded and only added to the confusion, displaying a new schedule with a minus three-hour connection time in Frankfurt. The overall experience was incredibly disappointing, and I will certainly be more cautious when booking with this airline in the future.