All reviews of matt Kelly
Review about: Covers And All
Custom Couch Covers
The quality of materials, stitching and sizing on the 10 custom pillows and 2 patio heater covers I ordered in February were excellent. Subsequently in early May I ordered 2 custom outdoor couch covers and when I ordered them, I followed the Covers&All measuring instructions provided on their site. The instructions specified Covers&All would be adding an additional 1-2 inches to the height, width and length measurements I provided to ensure the allowance needed for putting on and removing the covers. I provided the actual measurements for the height, width and length of the larger couch however, Covers&All did not add the additional 1-2 inches so the cover is almost impossible to put on because it is far too tight. I emailed customer service about the mistake and I quickly received a response to follow their specific 4 step process of photo documentation so they could review the issue. I am a photography teacher, so I carefully document all the requested information with the help of my husband. I followed their photo documentation specifications, and additionally, I retitled all 18 photos and sent all the photos so customer service would easily be able to interpret them. A week passed without any response from customer service, so I followed up with another email. The following day I was informed that they could not view the photos sent a week earlier, so I resized all the photos and shared them again. Their 3rd response to me was that the photos were not clear enough to show the size of the cover, so additionally they wanted me to shoot a streaming video which documented the measurements of the couch cover. After emailing with 3 different customer service agents over a 9 day period, I was left exhausted and disappointed. The couch cover does not fit and all the documentation I provided customer service was not enough for them to assist me. No longer a fan of Covers&All.