All reviews of Michael James St
Review about: Decantalo
4 bottles of red wine - very bad service
I ordered 4 bottles of wine for over a hundred euros for delivery to my home Spain, thinking if all went well I would buy more. Two weeks later it hadnt arrived and I was told that there was a 1 digit error in my postcode that had caused the delay but it would be delivered later but that it was resolved. A week later it still had not arrived and I had followed the DHL tracking which resulted in me staying at home for a day when it was due to be delivered. As a result I contacted them again and this time was told that it was impossible to deliver due to the one digit error. I was told that the one digit error was my fault and that as a result they would cancel me and refund me the order less the delivery charges. This seemed an awful way to treat a new customer and I cannot understand how a company that treats customers in this way can stay in business. I will am now looking to buy my wine from a company that at least operates to basic standards of customer service. Stay away is my advice!