All reviews of Monica Ledner
Review about: Joe'S New Balance
Mens New Balance 515 in mens 8 1/2 4E
I recently bought a pair of Mens New Balance 515 shoes in mens 8 1/2 4E. When my order arrived on 1/28/21, I was sent the wrong item - a woman's model in size 8B, which was clearly counterfeit. I reached out to customer service right away, but the representative I talked to was unhelpful. They even suggested I pay for return shipping, which I found unacceptable. There was also no offer to replace the wrong item with the one I actually ordered. So, I had to file a complaint with Paypal and now I have to wait for 5-7 business days to get a refund. Overall, my experience with the company has been really disappointing and frustrating.