Joe'S New Balance - Overall Rating based on 20 reviews
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New shoes, online order, disappointment
I've been trying so hard to give these guys a chance, but they just keep messing up my orders. I mean, why even sell shoes if you don't actually have them available? I've placed three orders with them, and every time my order ends up getting canceled days later. No explanation, no apology, not even a coupon for the inconvenience. It's like they don't even value their customers. It's so frustrating!
Shoes
I got my spouse a new pair of shoes from this company not too long ago. They arrived pretty quickly, but when we checked them out, we started to wonder if they were real. They fit fine and were pretty comfy, but we couldn't shake the feeling that the quality might not be up to par.
Running shoes purchase
I recently bought a pair of running shoes from this store, and I was really disappointed with the service. Ordering was easy, and I got a confirmation email right away. But when I had to return the shoes and ask for a refund, things went downhill. I waited two weeks for my refund, and when I called customer service, they said it was still being processed. The lack of communication and the delay in getting my money back really turned me off, so I won't be shopping at this store again.
New shoes for running
I just got some new running shoes from this shop, and I gotta say, the customer service was top-notch. The employees really knew their stuff when it came to all the different shoes they had in stock, and they were super helpful in finding the right pair for me. Plus, they were upfront about being linked to a big shoe brand online, which I thought was cool.
Boots, T-Shirt, Shorts
I was trying to buy some trendy clothes and shoes from this store, but they keep making mistakes! I placed an order for boots, a T-shirt, and some shorts, and after waiting for six days, they told me the shorts were out of stock. How could they not know that earlier? Then, the very next day, I checked again and guess what? They were back in stock! What's the deal with that? The following day, they canceled my order AGAIN due to lack of goods, but now I can still purchase it? It's frustrating!
Mens New Balance 515 in mens 8 1/2 4E
I recently bought a pair of Mens New Balance 515 shoes in mens 8 1/2 4E. When my order arrived on 1/28/21, I was sent the wrong item - a woman's model in size 8B, which was clearly counterfeit. I reached out to customer service right away, but the representative I talked to was unhelpful. They even suggested I pay for return shipping, which I found unacceptable. There was also no offer to replace the wrong item with the one I actually ordered. So, I had to file a complaint with Paypal and now I have to wait for 5-7 business days to get a refund. Overall, my experience with the company has been really disappointing and frustrating.
Size 12 women's shoes in pastel grey and green
I finally found some size 12 shoes that are affordable and stylish at Joe's New Balance Outlet. As a woman with bigger feet, it's always a struggle to find cute shoes in my size that don't cost an arm and a leg. But Joe's had exactly what I was looking for in a bunch of colors and styles. The New Balance shoes I got in pastel grey and green are not only comfy but also look cool, so I can wear them with anything. They fit just right and really pull together any outfit. Plus, the delivery was super quick, which was a nice surprise. I'll definitely be going back to Joe's for all my shoe needs.
Negative experience with fulfillment
My experience with Joe's was really disappointing. They didn't complete my order and the customer service was a nightmare. I had to make two long phone calls and wait for over an hour, only to get a $10 credit that I couldn't even use for what I wanted to buy. This will be the last time I order from them. It's frustrating that the discount you get ends up being from dealing with their unhelpful customer service reps. It's sad to see the quality decline over the years.
Excellent deal on favorite shoes
At first, I was a little unsure about buying from this site because I saw some mixed reviews. But I took a risk and it paid off big time. I scored an amazing deal on my favorite shoes that I couldn't find anywhere else. They were just like what I'd get in a store, with the same quality and sizes. Just remember, new shoes might feel a bit tight at first until you break them in. Since then, this site has become my top spot for shoe shopping.
Defective ordering system
When I tried to place my order on the website, I had some issues. I reached out to customer service right away, but they wouldn't fix the problem or cancel the order. Dealing with a uncooperative team who insisted I pay for return shipping was super frustrating, especially since my order was shipped out late. And to top it off, the shoes came without a return label, adding to the cost of returning them.
Incorrect item received
I bought something online recently and got sent the wrong item - was supposed to get some shoes but got a different brand instead. The customer service said they'd look into it, but now I haven't heard anything back. It's pretty disappointing how there's been no communication or follow-up from the company.
Running shoes
I recently bought a pair of running shoes from this store and I'm pretty happy with how they look and perform. However, I had some issues with their return policy. The website didn't clearly state that the shoes might have slightly different colors on the ankle back, which was a letdown. Even though there was a picture, the description didn't make things clear and left me confused. When I contacted customer service to ask for a return, they said I had to pay for the shipping, which I thought was unfair. I believe the return policy should be more straightforward and better for customers.
I got two pairs of shoes that look fake and don't fit right.
I got these two pairs of shoes from them, thinking they'd be the same size as my other shoes, but no way! They don't fit right at all and they look totally fake compared to my old ones. I tried calling customer service, got disconnected, then texted them and they said I have to wait a whole week for an answer. I used to be all about these shoes, but not anymore!
Defective shoes, wrong size
I bought a pair of shoes here not too long ago, but they ended up being the wrong size and had some defects. On top of that, I had to pay for return shipping, which really bothers me. I'm starting to think these were actually defective New Balance shoes being sold in a sneaky way. I can't trust those positive reviews - they've gotta be fake or from people who got paid to write them.
New Balance sneakers in my size
I was so pumped to get these sneakers, the ones I'd been wanting for a while. I checked out Joe's, and they were the only ones that had them in my size. I saw some pretty nice reviews online, plus I had a coupon, so I was like, why not? I ordered them and they showed up way faster than I expected. They looked just as awesome as the ones I tried on at the store. I'm so thrilled with my new kicks!
Promised shoes unavailable
I bought some shoes online, got a confirmation email, but then got another saying they were out of stock and my order was canceled. It was so disappointing, especially since they were supposed to be a gift. It makes me wonder how their system works, letting people buy things that aren't even available. It was just really frustrating overall.
running shoes
I'm really bummed out about the whole situation with my recent purchase from this company. Everything started off great with ordering, but then things took a turn for the worse when my delivery never showed up. I tried contacting customer service a bunch of times, but never heard back from them. It was pretty disheartening. I just want to warn others to be careful if they're thinking about buying from this company.
Shoes purchase - Fast delivery, good pricing, unique styles
I had such a great time at this store recently! I got myself a pair of shoes and they came super fast and just like they were shown on the website. The prices were fair and I found a style that I had been hunting for everywhere. I saw some bad reviews about this store before, but honestly, I didn't have any problems at all. It seems like they might've improved or got some new management because my experience was totally awesome.
Tennis shoes purchase
I recently bought a pair of tennis shoes from an online store and I was really happy with how it all went down. The shoes were exactly what I wanted and they showed up only a few days after I ordered them. The best part was I only paid half of what I would have elsewhere, so the price was a huge win for me. I had seen some negative reviews about this store, but my experience was totally smooth sailing. The only hiccup I had was when the website had an error during checkout, but I just called customer service and a nice lady took my order over the phone without any issues. I go through tennis shoes pretty quickly, so I was stoked to find a place that has good stuff at such reasonable prices.
Recommended
bought the shoes from here for walking and i also tried some more stores but i didn't really find something suitable for me. Also, i noticed that they have good category distribution, its easy to find shoes which are good for walking, running or etc. There are lots of good stuff here. So i really recommend this for trying in case you have no idea what to buy, i used to have lots of confusion for what to buy when it comes to running and walking. The shoe can affect the whole result , and this is really good thing that its easy to find .
Review with most votes
Recommended
bought the shoes from here for walking and i also tried some more stores but i didn't really find something suitable for me. Also, i noticed that they have good category distri... Read onBy: Jenna Goodman