All reviews of Murali Kasi
Review about: Lemonade
Renters Insurance
The quote and policy process was very quick. However, when I wanted to switch from escrow to direct payment, it was frustrating. I wrote an email that took a week to respond to. the real frustration is there is NO PHONE FOR CUSTOMER SERVICE!! Even CHAT service did not respond. So, I am dealing with virtual people who I do not know if they exist.
I am on the border line with my experience with this "Virtual" company. They sure need to improve on their customer service and have a way to contact them by PHONE!
End of the day POOR CUSTOMER SERVICE with result in LOSS of CUSTOMERS.I am furious with them. Terrible terrible company. If people want to pay money for nothing, then this is the company for them!! Bye craponade!!!
I canceled my policy, but they canceled my ex-husband's policy instead. I helped him get set up, but we had a heck of a time separating our policies on the app. I don't know how I could have been clearer - i requested the cancellation using my address and they cancelled his policy, which is a different address. It has been a week and I still haven't gotten this straightened out. Lemonade is not ready yet for homeowners insurance. It takes days to hear back from anyone and then the question is a request for the policy number. Then it's another few days before I hear back. The customer service issue is horrible. There should be a number easily available so you don't have to wait forever to get a stupid question from a bot. I can't imagine what filing a claim would be like if they can't keep two addresses separate. They can't continue to organize policies by a phone number. It took forever and a phone call to get them to unlink my ex from my app. I'm so mad at this company. Once they figure out what to do, we are canceling his policy, but until then, I need to get my money back to put in my escrow account or my mortgage payments will go up. They aren't even the least expensive. I found better coverage for same price.