All reviews of Murl Mohr
Review about: The Tool Nut
Packout tool chest purchase
I had a pretty quick and easy time ordering from this company, and my packout tool chest arrived super fast. The only downside was their return policy. I had one item on backorder that they shipped with the rest of the order before I could cancel it. When I reached out to customer service about returning the backordered item, they said I had to pay for the return shipping. I don't think that's fair, especially for a company this big in the online tool industry. They only cover return shipping if it's their mistake, which doesn't seem right for customers who change their minds or get unwanted items. After some discussion, they did send me a return shipping label, but they still made me pay a reduced rate. Because of this, I won't buy any more tools from them, and I recommend others do the same.