All reviews of N. Daugherty
Review about: Hotel Chocolat
Chocolate gift
I recently bought a chocolate gift from the store, and the chocolate itself was delicious as usual. However, I wasn't too happy with the delivery. I paid for quick delivery and gave the right address, but the gift was sent to me instead of the person I wanted. When I contacted customer service about the mix-up, they said that mistakes like that can happen sometimes, which was disappointing. They offered to reject the delivery and reorder it for free next-day delivery, but I wasn't home to do that. The rep suggested calling to order next time so that someone could help me, which was a bit frustrating. Now, I have to send the gift myself and pay for delivery again, which has left me feeling annoyed about the whole situation.