All reviews of N. Runte
Review about: MZ Wallace
Cross body bag
I've been a loyal customer of this company for a while now, buying lots of stuff for myself and as gifts. Recently I had an issue with a cross body bag I got from them - it just kept coming unbuckled and falling off. I reached out to customer service, and they got back to me pretty quick. But I was bummed when they said they couldn't fix the bag, even when I offered to pay for it. All they offered was a 20% discount on my next purchase, which I didn't really want. Now I'm stuck with a cross body bag that I can't use because I can't fix it myself. It was a letdown to find out they only help with products bought in the past year, mine needed help outside of that time frame. So now I'm thinking about finding a new brand to shop from.