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Review about: Catherines
Catherines
I placed an order for 4 items. All seemed to go well and got my order number with my tracking number in an e-mail stating that I could expect my items within 5 business days. They were shipped via FedEx Economy which says 2-7 days for delivery. It is now 13 days later and according to Fedex my delivery date is pending. They have changed my expected day of delivery 3 times and have finally changed it to pending. I called them and they have no clue where my package is and told me to call the vendor to file a lost package with Fedex. I called Catherine's and the CS rep tells me that their policy is 10 business days for package arrival (does not match my order confirmation from them) and 20 business days before a lost package claim can be filed by Catherine's. So meanwhile I am out the package and have to call Catherine's back after 20 days before they will take action. Bring back the brick and mortar stores!