All reviews of Paolo Lehner
Review about: Extended Stay America
Extended stay;
I travel a lot for work and I ended up staying at one spot for over a year. It was pretty pricey to rent by the week, and sometimes my company would forget to send the payment, but they always fixed it fast. However, near the end of my stay, there was a money mix-up and I had to use my own credit card for one night to avoid getting kicked out. To my surprise, when I checked my bill later, I saw that they not only charged me for that night, but also for two extra nights. I let the front desk know and reached out to the main office, but I still haven't gotten a refund or heard anything about their investigation. The staff's poor customer service and lack of responsibility have left me really upset. On top of that, the hotel wasn't too clean and the presence of roaches made it even worse. I won't be going back to any of their places in the future.