All reviews of Pier N
Review about: UpWest
A number of items
Apart from the fact that the items run enormous and often end up piling in the wash, I was also told that through “human error” I purchased a duplicate item of the same sweater in identical size and color (they refused to believe that it could’ve been a glitch on their end). When I tried to return this duplicate, I was told the item was final sale. However during my purchase, nowhere on the site was it listed under final sale — you had to go into the return policy to see that items ending in .99 are considered final sale.
I asked if under the extenuating circumstances there could be any possibility of getting a different color, whether even partial credit or anything, but was simply met with no understanding, flexibility or empathy.
The rep even tried to claim they were low on staff and trying to keep the company afloat during covid. I told them if this was the case, a simple exchange of a $20 item would have appeased a customer who would’ve thus returned and spent an additional several hundred dollars shopping with the company.
However, with the way they handled it, they have consequently alienated a customer. I am now looking to return all my items from the company because of the lack of understanding in this exchange, and am disincentivized to further shop there for fear of a similar future issue.