All reviews of Randi Gelber
Review about: Lulu and Georgia
Jenni Kayne cabin rug
Cannot believe how awful this company is to deal with. Ordered a jenni Kayne rug from lulu September 26. After being given date of delivery which came and went, finally called credit card co for dispute. Lulu told credit co the rug shipped out and I’d receive week before thanksgiving. This went on and on. Christmas is in 2 days and they have scheduled delivery several more times only to have metropolitan delivery cancel days before. They claim the rug is still sitting in warehouse in California. But they mark it ‘in transit’ unless someone is carrying it across country to Miami in their back it cannot take 3 months to transport a rug. Why not be truthful? If you dig deep enough to find lulu phone #, you will hear recording that they are too busy to accept calls, send email and within 5-10 days you will receive a response. It is a BS time staller. I have sent so many emails to “Kelly, Operations Manager” and when I questioned if they are really sending rug, she said no one is trying to hide anything from you! Well, no one has answered my emails since dec 4 (20 Days ago). why don’t they just say it will take months for you to receive your item or better yet, not charge you until item is delivered? I was charged extra $200 for shipping!!!!!! I will contact credit card company to cancel as well as BBB. I think I have been more than patient. Never experienced such awful customer service. Such a shame, rug looked so beautiful in photo.