All reviews of Robb Kirlin
Review about: Catherines
Online order return process
Returning my online order was such a pain. I didn't feel like going all the way back to the store so I just decided to ship it back. But man, what a mistake! When I contacted them through live chat for the return, they said they refunded me but with a $5.95 deduction for return shipping, even though I used my own label. So frustrating! Sent the package through my own method with a tracking number, but it was like talking to a wall. After more live chat attempts, they said they couldn't refund the $5.95 to my card like they were supposed to. Finally got them to agree to send me a check for that amount. Such a hassle, never doing this again.