All reviews of Robin Nelson
Review about: HotelWiz
Hotel
ABSOLUTE SCAM/FRAUD
I tried to book a hotel through Priceline and somehow this company showed up as having the cheapest rate on their site. I clicked through to book it, entered all my information (including credit card for payment) and hit enter. It went to a blank page. I immediately called hotelwiz and was met with a gentleman who tried to tell me that I didn’t have an active reservation but they had all my information (suspicious to begin with) he then informed me that because transactions happen in “real time”, that the reservation would be $99.00 more PER NIGHT. I said “no way. Please cancel the reservation, that’s impossible” He then became irate and started screaming at me that I wasn’t listening and don’t understand how hotel bookings work. I then told him “since you don’t have an active reservation for me, please remove my information from your system and I will be calling my bank” He then told me that I was “threatening him” when I said I was calling my bank to make sure that I wouldn’t be charged.
I hung up with him and immediately called my bank where I was informed that they had hit my account TWICE for over $500 each transaction. I had to cancel my card (which is super inconvenient while traveling) and then tried to call the hotelwiz company back to speak to a supervisor. I was hung up on twice and then they blocked my number.
DO NOT USE THIS COMPANY AT ALL COSTS!!
Completely fraudulent, rude, unprofessional and scam artists!!