All reviews of Rod Sekerak
Review about: Positive Grid
Spark Amp
I paid for and ordered the Spark on December 1, 2019. I wrote to Joseph in Positive Grid asking when the Spark would be delivered on May 12, 2020 and was told by Joseph that it had shipped, The Positive Grid Track Your Order stated the Spark was shipped on May 13, 2020 by Fedex. On May 20 Positive Grid Positive Grid created a shipping label and Fedex posted it estimated delivery on May 26. On May 27 Fedex changed the estimated delivery to Pending and would be estimated shipping date would be updated when the shipment was received from the shipper, I asked Joseph for a refund and was told that he regretted to inform me that since the Spark was shipped and in Fedex possession could not be refunded since Fedex had controll of the shipment on June 3, 2020. I called Fedex and was told the shipper had not given the shipment to Fedex. What Can be done with a company that takes your money in good faith and lies about shipping and wont refund money?
Same experience, same timeline. Ordered Dec, 2019. Just received notification the a, "Shipping Label" was created but nothing has been sent so FexEx only shows that a label was made. Has anyone received on of these Spark Amps yet? I know that they were claiming that parts supply was disrupted but that hasn't slowed down the non-stop Advertising on You-Tube! I had a feeling that the price and features seemed to good to be true. Class Action Lawsuit is definitely needed.
Ordered Jan 11th 2020, actually received noticed of delivery for June 10th but instead of receiving amp that day FedEx changed message to “Estimated delivery pending” and “Label created, shipping information sent to FedEx” 16 days later no change.
EXACTLY the same experience here - received email stating Spark had shipped, and included FedEx tracking number. Except a week later, FedEx still doesn’t have it and the canned response from “Joseph” was worthless when I emailed asking about it. This company might have a decent product, but has COMPLETELY failed in customer relations and the whole brand experience.