All reviews of Ron Ferrone
Review about: Positive Grid
Spark Amp
When I 1st ordered a Spark Amp I hoped to receive in time for my Wife's birthday on Feb 24th. I was told that Positive Grid had received more many orders than they expected but that they were pulling out all the stops to fill these orders in a timely manner.
I explained my hope of being able to give this gift to my wife on an appropriate occasion if they could would they would in some way be able to expedite my purchase. I only received back a message indicating that my order would be shipped sometime between late Mar - Apr.
Trying to be understanding of whatever problems they might be having I asked them to please not ship it later than the end of April, as that would a least allow me to give it to my wife for Mother's Day.
But on Mar 10th, not hearing back from anybody that they would see what they could do, I received another notice that they would be shipping my order sometime in May. Great customer service?
So my order has been first delayed from a Feb delivery to a Mar-Apr delivery, and now it's been delayed until sometime in May.
I could live with this long delivery time if I received the product in time for Mother's Day (May 10th) but I'm now concerned that I'm going to get another notice indicating it won't be delivered before June as they continue to delay filling my order. Perhaps I should have waited until that happened. They do seem to have a good reputation as a company but I've never experienced anything like this.
I should note that they didn't hesitate to debit my account on Feb 19th for the full amount of the purchase. I found that to be of concern. On top of not being able to deliver their product on a more reasonable time table they sure didn't have any problem getting their money. Shouldn't they have waited until they were closer to shipping the product?
At this point I think they should not have advertised this product until they had made arrangements to fill orders? I can understand a couple of weeks or even a month delay due to an unexpected # of orders but this is getting a little over the top? It's hard to imagine that they received so many unexpected orders that they couldn't arrange to ramp up their production enough to make this product available in a little more timely fashion.