All reviews of Roxane Ankunding
Review about: Temu
Lost item and damaged packaging
I bought two items from your store recently, one of them being a small silver ring. Unfortunately, when the package arrived, the flimsy plastic envelope was all torn up with a big hole that made it easy for things to fall out. The ring was gone, and it was clear that someone messed with the package during shipping. I tried reaching out to customer service a couple of times to ask for a refund on the missing item. I even sent them pictures of the damaged package and the original tracking label to prove it. But every time, they said no refund because their warehouse said the item was packed. It was really frustrating to have my complaints ignored, especially when there was such obvious damage to the package and I clearly lost my item in transit. No matter how much I tried to explain, they wouldn't budge on giving me a refund. This kind of unfairness in business makes me worried and makes me want to investigate further.