Temu39 reviews
This score is based on 39 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Nice stuff, messy delivery rules
it hides which items will ship from local warehouses and the free shipping threshold doesn't apply across mixed shipments. So you think you're at the $25 minimum, then at the end it forces you to add more or pay extra because some items are counted differently. That back and forth cost me time and I reloaded the cart. Customer support was slow and vague when I asked; they eventually said it's due to split-warehouse shipping. Product's fine and cheap, but the delivery setup and support make it more hassle. Disappointing.
Sorting it out
Looking back, I'm glad I tried it — the order actually arrived and turned out fine, despite the confusing checkout. I started using the app a few weeks ago and at first it looked straightforward. Then, right before payment, it kept bumping the minimum from $25 to higher totals and split items into different warehouses, so you don't know what's covered. I wasted time filling the cart, checking things, and then being told to add more. Shipping ended up mostly free for my items though, and customer support answered a basic question. It's not as smooth as it used to be, but it worked out and I'm relieved. I might try again if they simplify checkout.
Almost there, not quite
Sat staring at the tracking page for ages. The box finally showed up after what felt like forever. Took long so expectations were low, but the item itself is okay — decent weight, fabric a bit thinner than the photos, zipper stiff at first but loosens after a few uses. Feels usable, not premium. Had to buy a backup locally for a birthday, which was annoying, because this would have worked fine if it had arrived on time. Customer contact is basically impossible, all automated replies, so you can't get a straight answer. If you're okay waiting months, fine. If you need it soon, don't. Little annoyed, honestly.
Left hanging after ordering
they keep opening new tickets, give the same vague answers, and it feels like talking to a scripted bot half the time. They did agree to send a reshipment and even to compensate me, but then radio silence, which is maddening when you rely on stuff for work and home. I still like the stuff when it shows up, and prices are tempting, but the delivery and service have been the real headache. Not bad overall, but frustrating and flaky.
Missing the one obvious detail
prioritize clear size charts — it'd save everyone time and money.
Long wait, thin answers
I had serious doubts before I clicked buy. I'd been burned by a cheap marketplace seller before and I needed this laptop for remote work after a move, so I was extra careful. The item never showed up. At first I hoped it was a fluke. Then I started dealing with customer care and things went sideways. A rep named Noel acknowledged the missing delivery and even agreed it was a problem, but that didn’t turn into a refund. Instead I got a lot of back-and-forth, shifting stories, and the same promise repeated. It’s clear the platform lets third-party sellers list stuff without much oversight. On the plus side, at least someone read my messages and admitted the issue, so you know it’s not ignored entirely. Still, I’m out time and patience. I’ve kept every message and I’ll keep pushing, but I can’t recommend buying something urgent from that marketplace right now.
Missing piece, then surprised relief
I felt heard and got a concrete fix. Not perfect, but enough for me to give them another shot, cautiously.
Good product, messy return
took photos, shot a short video, filed the claim, and sent it back. UPS shows the return scanned and in transit, so that part seems fine. The weird part is support: they reply quickly but their answer never changes — “we can’t refund until we inspect it” — with no estimate, no escalation, no one taking ownership. So I’m stuck without the item and still waiting on my money. That’s the one big problem here. On the flip side, the product itself seemed solid (before it arrived damaged) and the process is straightforward if you’re patient. My tip: pay by credit card, save screenshots, and keep that tracking number handy. I’m hopeful this will be cleared up — I’ll update once they issue a full refund including shipping and tax — but for now, expect some friction if you need a return.
Vanished tent, long chase
tracked from China, moving smoothly through borders, then it arrived in the UK and the tracking said “out for delivery” from EVRi’s depot. After that it just disappeared. That one line on the tracker felt like a promise that was broken; it’s oddly personal when something you paid good money for vanishes.
Cheap scooter, worse follow-up
$82.43. I spent about two months going back and forth with Temu and PayPal. Temu first sided with the seller and told me to get the rest from PayPal. PayPal said Temu was responsible for refunding the remainder. I escalated the claim with Temu again. They basically ignored the complaint about the seller and never removed them or disciplined them. I tried to be patient. I called, submitted forms, explained everything. Nothing changed. In the end I paid full price for a new scooter I returned unused and never got my full money back. It was frustrating and disappointing. I did tell a friend not to buy from that seller, and I won't be ordering big items from Temu again. Customer service did not address the issue properly, and the merchant's behavior felt dishonest. A small relief was the moment I boxed it up and knew I hadn't used it — at least I didn't keep something I didn't trust.
Partial shipments, slow refunds — not acceptable
the experience was unacceptable — I paid for 20 items and only got 13, and getting any real answer has been basically impossible. I saw the deals after a coworker sent me a link, so I tried it out and placed three orders on the same day. Right away I felt uneasy when boxes arrived with missing items, but I kept calm and documented everything. I’m writing this after sending photos and short videos multiple times to support, and those attachments are just being ignored. To be clear: seven items I paid for were never shipped to me. I requested confirmation and shipping info, and the replies from customer service have been vague or absent. I returned seven items via InPost using the provided return references, and in the past refunds were almost immediate — this time nothing has hit my account. I’ve listed the order and return IDs in messages, but still no resolution. There’s also an opaque promotion — “7 products for €0” — that isn’t really free unless you spend an absurd amount to earn enough points; that felt misleading when I was evaluating value. I want Temu’s legal or consumer relations team to contact me directly to sort either a reshipment or a prompt refund; I’m not asking for anything unusual, just what I paid for or my money back. If it can’t be solved, I’ll escalate to consumer protection authorities in my country and to EU bodies — I’ve already prepared the evidence. Emotionally I’m annoyed and tired of chasing this, but I’m staying factual here: missing goods, ignored proof, delayed refunds, and unclear promotions. Fix it or let me know how you’ll fix it.
A weird unboxing day that turned into a lesson
that didn't work. Anyway, delivery day rolls around and I see the driver. He hands me a bag that looks fine from the front. I mean, perfectly fine. He’s cheerful, avoids eye contact, I mutter something like "thanks." Then I get it inside and—surprise—the back is ripped, the box inside is crushed, and the electric light box is definitely not in museum condition. The tees? Some of them had colors that had clearly taken a holiday of their own. They were washed-out, misaligned prints, not the crisp vibrant pics online.
So yeah, at that point I’m annoyed, obviously. I take photos. Lots of them. I try to be calm while messaging customer support, because believe it or not, I prefer arguing with screens to arguing with people in the street. Support replies with a templated message about how they "closely monitor content" and that my review might have contained private info, which, uh, what? That felt like being told my voice was too loud at a library. I appealed. I uploaded photos. I explained what happened. I explained that two packages seemed to have been roughly assaulted on their way to me. The one delivery dude acted like nothing was wrong when he handed me the package, which — come on — I took as purposeful sneakiness.
Here’s where the story gets weirdly satisfying. After some back-and-forth and a little persistence (and maybe a touch of sarcasm in my replies), I did get refunds on a couple of the worst pieces and a partial refund for the crushed box. Not everything was fixed, but enough that I felt heard eventually. So my initial skepticism—that low voice saying "don't get your hopes up"—didn’t vanish instantly, but it softened. Customer support, when they finally engaged properly, was reasonable. Not heroic. Not lightning-fast. But reasonable.
The tees? A couple were genuinely okay, better than I expected, so that was a surprise in the pleasant direction. The poster had creases but after flattening it for a day the worst of them faded. The electric box? It got replaced after I pushed for it. So look, not a perfect saga where everything turns into confetti at the end, but it didn’t stay a disaster either. The moral for me: cheap pics can be deceiving, delivery can ruin your day, but with patience you can often claw back some value.
A few things to note so you don’t repeat my mistakes: 1) If prints matter to you, ask a lot of questions and be ready for a color mismatch. Photos online are selling a promise, not a guarantee. 2) Inspect packages before the driver leaves, even if that’s awkward. If the front looks fine but the back is ripped, say something. I should’ve insisted the driver look at it. Lesson learned. 3) Keep all your photos and don’t be shy about escalating support tickets. It worked for me.
In the end I’m half amused, half annoyed, and generally relieved. I didn’t waste $125 entirely — I reclaimed some money and kept a couple of decent shirts. I did lose some time and patience. Delivery was the worst part; the product quality was a mixed bag; customer service was adequate once they actually engaged. Would I order again? Maybe, but with more caution and fewer expectations about print fidelity. If you need perfectly vibrant, museum-quality prints, maybe look elsewhere. If you want a cheap try-and-see and you’re prepared to fight for the occasional refund, this might work for you. Either way, keep your camera handy and don’t be shy about asking questions.Bags, jewelry, gloves, car accessories
I have to say, I've been really happy with everything I've bought from this store. Their bags, jewelry, gloves, and car accessories are top-notch, and I've gotten a lot of compliments on the jewelry especially. They have a great variety of products, and every time I check out their website I always see something cool and fashionable. I can't wait to get my latest purchase and I'm sure it'll be just as awesome as everything else I've gotten from them.
Co-ordinate sets in various colors, short and long sleeves with shorts, fully lined and excellent quality.
I just bought some co-ordinate sets from this store and I was really impressed with the quality. I wasn't expecting any high-end designer stuff for just £12, but the items were actually really good quality for the price. There were lots of different colors and styles to choose from, so I was able to find pieces that really matched my style. The fully lined pieces were great for wearing on vacation. Even though there were a couple items that weren't my vibe, I was surprised at how well everything washed and still looked brand new after each wash.
Blanket covers super slippery
I ordered two sets of blanket covers from this place and they're just awful! No matter how many times I try to secure them with pins, they still slide around and are really uncomfortable to sleep with. It's a total hassle to return them too, not user-friendly at all like Amazon. I deleted the website but it keeps popping back up whenever I turn on my computer. So weird!
Awesome products always happy
I love ordering from this place, it's the best! They have a lot of great options to choose from and I've never been disappointed with what I receive. Some things are just okay, but others are really amazing and definitely worth the price. The delivery can take a bit of time, but only once was it late and they refunded me £4. I've recommended this place to all my friends and family, and they think it's great too. I absolutely love it!
Large order of quality products
I gotta tell you, the stuff I got was really great. The quality was awesome and the prices were way better than I expected. I don't get why some folks whine about not getting free shipping on a small buy. You want good stuff, you gotta cough up some cash! I splurged on my order and I'm totally happy about it. Everything showed up on time, just like they said, and I couldn't be more pleased. I've been showing off what I bought to my family and friends and they're all super impressed with the quality. Big thanks to the company for hooking it up with such awesome products at fair prices.
Variety and pricing
I just have to say, I absolutely love this online store. They have such a huge variety of products and the prices are just unbeatable. Every time I find something that's a bit pricey, I check other sites like Amazon and I'm always amazed at how much I save shopping here. And their customer service is amazing. I had a damaged item once and they processed my refund so quickly - almost instantly! I've been shopping here for about a year now, and I don't plan on going anywhere else as long as they keep up this great service and quality.
Cute sweatshirt
Oh my gosh, I got the most adorable sweatshirt from this store and I was super pumped to receive it! However, their customer service is absolutely terrible. I reached out to inquire about my order, but they completely ignored my question! I ended up just canceling my order and finding a different place to buy from. It's so irritating!
Affordable items, quick return process
Temu has some really good deals if you're trying to save some money. The quality can be a bit inconsistent, though. It's nice that returning items is simple and fast. It would be nice if they had a wishlist option to help you remember things you'd like to get later.
About Temu
Temu is an online global marketplace that allows users to purchase a wide range of products directly from manufacturers around the world. Launched in 2022 by PDD Holdings, the parent company of the popular Chinese e-commerce platform Pinduoduo, Temu offers a broad assortment of goods including fashion, beauty products, electronics, and home goods at competitive prices. The platform operates on a direct-from-factory model which aims to cut down on middlemen, thereby reducing costs for consumers. Temu's entry into the e-commerce sector has been marked by its aggressive marketing campaigns and a commitment to providing value to its customers by offering low-priced products and flexible shopping options.
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Categories Temu
Online Shop | Fashion | Children & Baby | Personal care | Home and Garden | Sport & Outdoor | Electronics | Office, Hobby & Party Supplies | Pet Shop
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Last update: October 2025
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Review with most votes
Household items
I've been shopping at Temu for a bit now, mostly buying stuff for my home. They have a big variety of things to choose from and the prices are fair, but I've had a cou... Read onBy: C. Pacocha