All reviews of Sally Khan
Review about: Sears PartsDirect
Range Main Top (Black) 5304513965
I initially ordered the wrong part and when I called for a status update I was informed of that. The agent I spoke with cancelled the order and helped me order the correct part. That was March 2. It item showed an arrival date of March 22. That said, on March 6 I received the cancelled part and not the second part I ordered. Return was easy. However, since that time I have been awaiting the shipment of the correct part. The arrival date changed to April 5, then the 8th, then the 12th and so on. As of today the arrival date will be May 4. Seriously? Why can't you provide a straight answer as to why I can't receive my part. It's an electrical stove and the cook top is cracked. How do you expect someone to safely cook on it? It's not like a have an extra stove lying around. And customer service is very dismissive as their answer to my issue is to offer me a refund? Then what? I can't find the part anywhere else. So angry right now.