All reviews of Samantha Todd
Review about: Cettire
Valentino Uniqueform Boots
DO NOT BUY FROM CETTIRE.
This year, I purchased the Valentino Uniqueform Boots from Cettire. They are a $2000AUD boot that I was able to get on sale for a bit over $1000AUD. After wearing them for only a few hours, the sole completely dislocated from the shoe. I contacted Cettire explaining that I loved the boots and wasn't after a refund, but would like a replacement pair as this was unacceptable to have such a high price point, luxury pair of shoes completely break after just a few hours of wear. Initially, they rejected to help me & offered only a 10% refund which was absolutely unacceptable in the situation, it wouldn't have even covered the cost of having them repaired. After pushing back & WEEKS of negotiation & having my emails palmed off, they finally agreed to offer me a store credit. I asked if they could ensure this was processed promptly, as I would love to rebuy the exact same shoes before they sold out. They said the store credit would take 10-15 days to be processed after receiving my return. I sent the shoes back promptly the day they provided me with the return label. My return was received on 7 May 2022. It has now been almost TWO MONTHS, that they have been in possession of the product & they have STILL not processed my store credit. As someone who also owns an ecommerce store, I know that creating a store credit is a simple task that takes only a few minutes, and there is NO EXCUSE for why this would take months to do.
I have emailed numerous times over the past two months & continually been told that they will have an update in a few days, they don't work on weekends, someone will look at this next week, it's been upgraded to urgent, etc, etc & yet still NOTHING has been done. At this point, having been without product or compensation for almost two months, I feel I have been stolen from by Cettire. I have lodged a complaint with the ACCC & will be reaching out to the CEO as well as board members of Cettire.
I am beyond disgusted to receive such a low standard of service from a luxury brand. I will never EVER shop with them again & recommend that you do not shop with them for risk of ending up out of pocket with no product as well.
If someone from Cettire is reading this & would like to immediately rectify this unacceptable experience, my order number is #55283.
I have been having a similar problem with a refund - has your issue been resolved?