All reviews of Samuel Abbott
Review about: MTD Parts
Craftsman Lawn Tractor Bagger System
I purchased this part off the website almost three weeks ago. I've received no updates at all. I called Friday but it was after hours. The phone number on the website is incorrect, so that held me up a little bit. I called again today and waited on hold for over thirty minutes. The person that answered was pleasant enough, but told me the part was not in stock (it was when I ordered it according to the website) and that it could take thirty days or more for it to be in stock. I asked if we could cancel the order and issue a refund. I was told that they could request a refund, but couldn't cancel it. I wouldn't receive any confirmation until it was canceled by "higher up", and that I could call back in a week or two to verify that it had been canceled (and wait for another half hour or more on the phone?). The money could take thirty days or more to be refunded.
I've had bad customer service, but this is just horrible. I cannot recommend strongly enough that you avoid this company. Go to the store. THIS WILL NOT BE MORE CONVENIENT.