All reviews of Sandra Schumm
Review about: Discover Cars
Rental car experience in Italy
My experience renting a car through a booking platform was not great. I thought everything would go smoothly, but I had some issues with the supplier. They tried to sell me extra insurance that I didn't need and wasn't part of my package. Also, the car was dirty when I returned it, and that was a letdown.
Dear Sandra Schumm,
We regret this situation.
I tried to find your booking using your name, but I couldn't.
DiscoverCars.com has as one of its principles the honesty and satisfaction of our customers.
We demand the same from our providers.
That is why I want to re-evaluate your situation and offer you extra compensation.
We are driven by our customers, and we work for them.
When we receive this type of feedback, we open an internal report with our team and with the supplier.
We hope to have a new chance to serve you and provide you with an excellent experience, which is what you deserve.
Send me a message at reviews@discovercars.com with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
Thank you for your feedback. This type of message helps us improve our services.
Bruno Fernandes,
Community Manager