All reviews of Sandy Moulden
Review about: Rugs
8x10 rug
Came folded 6 times flat like a rectangle. Ridiculous. Two weeks have passed still have wrinkles. Why not roll the rug?...
Review about: Rugs
8x10 rug
Bought an 8x10 rug. Rugs.com states that it has GUARANTEED lowest prices. This implies that they act to ensure this. After buying I looked for a matching smaller rug and saw the same 8x10 rug elsewhere for less. Contacted Rugs.com twice, asked if they'd price match. No reply. Then I asked them to cancel, just 2 hours after buying, it hadn't shipped. No reply. They state they have 24/7 customer service and that response time is slower than usual because of Covid. I emailed and called them several times over a 3 or 4 day period with NO RESPONSE. No one answers the phone, no one replies to emails. Contacted Paypal, they investigated and initiated a refund. Google Rugs.com complaints, and you'll see LOTS of them on several consumer sites including the BBB site, all for the same reasons given above and more. Horrible buying experience, avoid this company.
Got 8x10 rug. It was folded 6 times into a rectangle. Was told creases would flatten out in two weeks. Not true. Why would anyone ship a carpet folded like an envelope
Ridiculous
I see what you mean about the reviews of this company. I was going to order a rug and something told me to check the reviews and wow, terrible customer service. I'll pay more at another store rather than have to deal with a company like this!