All reviews of Scott Johnson
Review about: Barceló Hotel Group
Barcelo Hotel, Guatemala City
I booked at room at Barcelo, Guatemala City for March 19th 2025 through Expedia.com for one night. I was not able to make it to the hotel on March 19th due our bus being turned around at the edge of the city by massive demonstrations, road blockages and fires. I contacted the only number I had while in transit for the concierge desk and informed them we couldn't enter the city. The concierge referred me to another number which did not pick up. I contacted the hotel via email upon my return home and have been told they could not refund the night's charges. It was booked as "non-refundable" but demonstrations with police blockades and fires might be a good reason for an exception. I will never stay at another Barcelo on any trip in the future,