All reviews of Shaun Hornsby
Review about: Alpha Defense Co.
5 Neck Gators and 1 hat
I understand that this company has been effected just like everyone else BUT that does not give them an excuse to not follow up with customers. They can still have most of their staff working from home answering calls or messages JUST LIKE EVERYONE ELSE! The warehouse im sure is understaffed but as i said that is still no excuse to not answer the phone, not return messages on facebook and not following through with reaching out via email when we do as their messages says in the chat window, to enter our email address and they will get back with us. I placed my order on April 14, received another email on May 5 with a tracking number. As of today, my package has yet to be shipped and no one will get back with me on a status. YES i understand they have a banner on their site stating that shipments could take up to 30 days but that is no excuse to not respond to calls or messages. With the technical world we live in today this pandemic is no excuse for the lack of customer service.
Got into chat 30 minutes after the were to open. Was 17 in line. Moved quickly and "Cathy" entered the chat. No sooner did she enter then she left!! Re-entered chat at 146!!! Guess she did not want to read my lengthy chat I entered. BS BS BS BS
I actually received my package today and the only tracking updates that i got was that it was out for delivery, nothing before and nothing after so some of the issue is in fact on USPS BUT that still does not excuse the lack of customer service from this company. I understand that they are in hard spot like everyone else but worst case they can always hire a part timer to stay at home and help respond to messages if need be.
Been trying to "Live Chat" for the past 25 minutes and only receive a message that they are not on line at the moment. In same boat as so many other. WTF!!! They supposedly "rushed" my order and received tracking numbers Been a week since they would be shipped out in 24-hours! WTF